Call Center Agent Salaries in Kenya

A call center agent is a person who handles incoming or outgoing customer phone calls, emails, live chat messages, SMS texts for a business. They may also handle account inquiries, customer complaints or support issues.

Duties of a Call Center Agent

• Provide product and service information to customers
• Managing inbound and/or outbound calls
• Building product knowledge
• Manage and resolve customer complaints
• Building sustainable customer relationship

Skills

• Effective communication
• Adaptability
• Problem solving
• Knowledge of product
• Detail oriented
• Ability to be calm under pressure
• Creativity

Common Call Center Agent Interview Questions

• What's your idea of a call center?
• What are the key features you think that customer associate should possess to become perfect customer associate?
• While talking to a customer, what are the procedures you follow?
• What will you do if the customer abuses you on the phone?
• What will be your approach to improve customer service?