Information Technology Technician Salaries in Kenya

An information technology technician is a computer support person who can work for various companies. IT technicians install, configure and support laptops, PCs, tablet, mobile phones and network printers. They also fix LAN/WAN issues, add or delete user accounts, set up and maintain email accounts, support VoIP telephone systems and set up folders and files. 

Duties of an information technology technician

• Diagnose computer problems
• Monitor computer processing systems
• Install software, and perform tests on computer equipment and programs.
• Set up computer equipment
• Schedule maintenance
• Teach clients to use programs.

Educational Qualifications

Bachelor’s degree in information technology or computer science. CompTIA certifications in Linux+, A+, or MCP, knowledge of SQL and MAC and Windows OS is also essential.

Skills

Problem-solving and decision-making, developing objectives and strategies, interacting with computers, Inspecting equipment, structures or material, consulting and advising others, documenting and recording information, communication.

Common IT Technician Interview Questions

• What is the most innovative change you have brought to a company's IT operations?
• Which processors would you recommend for a company doing data-intensive work?
• IT is an ever-evolving field. How do you keep up with it?
• Describe your troubleshooting process. Which factors are most important?
• A user has trouble understanding what it is he's doing wrong. What do you do?
• Have you used any software distribution tools? If so, which ones and how were they used?
• How do you deal with users who keep on misdiagnosing their PC issues?
• What kind of virus issues have you encountered before? What did you do to prevent these virus attacks?