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Call Center Agent Salaries in Nigeria

The average net salary for Call Center Agent in Nigeria is ₦66K. Salary estimated from 52 employees

  • Average Salary ₦66K per month
  • Base Salary
    ₦66K
  • Cash Bonus (8 employees)
    ₦8K
  • Profit Sharing (2 employees)
    ₦4K
  • Sales Commission (5 employees)
    ₦6K
  • Accommodation (1 employee)
    ₦12K
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    • Entry Level Salary for Call Center Agent in Nigeria

    • (0 - 2 years experience)
    • 40 employees
    ₦63K
    • Mid Level Salary for Call Center Agent in Nigeria

    • (3 - 9 years experience)
    • 12 employees
    ₦76K
    • Senior Level Salary for Call Center Agent in Nigeria

    • (experience - 10 years & above)
    • 0 employee
    Nil
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Who is a Call Center Agent?

A call center agent is a person who handles incoming or outgoing customer phone calls, emails, live chat messages, SMS texts for a business. They may also handle account inquiries, customer complaints or support issues.

Duties of a Call Center Agent

  • Provide product and service information to customers
  • Managing inbound and/or outbound calls
  • Building product knowledge
  • Manage and resolve customer complaints
  • Building sustainable customer relationship

Skills

  • Effective communication
  • Adaptability
  • Problem solving
  • Knowledge of product
  • Detail oriented
  • Ability to be calm under pressure
  • Creativity

Common Call Center Agent Interview Questions

  • What's your idea of a call center?
  • What are the key features you think that customer associate should possess to become perfect customer associate?
  • While talking to a customer, what are the procedures you follow?
  • What will you do if the customer abuses you on the phone?
  • What will be your approach to improve customer service?
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