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Converge Global Concept Technologies
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  • Jobs at Converge Global Concept Technologies

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  • Entry Level IT Engineer at Converge Global Concept Technologies Limited

    Posted: 12 Sep 2022 11:49:31 Position Purpose The Entry Level IT Engineer will be primarily responsible for shadowing the IT Engineers so as to gain a solid grasp of what they do, which cuts across local support, Networking, App configurations, IT operations, amongst others. Essential Functions and Basic Duties Understand Networking concepts. Understand basics Application development concepts. Providing technical support to customers and employees. Documenting work and creating technical reports for customers. Creating accurate project specifications. Communicate with clients to identify their r...

  • Entry Level IT Engineer at Converge Global Concept Technologies Limited

    Posted: 04 Jul 2022 18:10:40 Position Purpose The Entry Level IT Engineer will be primarily responsible for shadowing the IT Engineers so as to gain a solid grasp of what they do, which cuts across local support, Networking, App configurations, IT operations, amongst others. Essential Functions and Basic Duties Understand Networking concepts. Understand basics Application development concepts. Providing technical support to customers and employees. Documenting work and creating technical reports for customers. Creating accurate project specifications. Communicate with clients to identify their r...

  • Presales Engineer at Converge Global Concept Technologies Limited

    Posted: 30 Jun 2022 10:30:40 Position Purpose The Pre-Sales Engineer will be primarily responsible for undergoing product training so as to have sound knowledge of the products we sell, researching on our existing and potential products, developing presentation and demo materials and doing highly educating and captivating presentations that show how our solution(s) addresses customers’ pain point so as to increase our clientele base. Essential Functions and Basic Duties Maintain Good Product Knowledge: Complete required product training within assigned time frame. Study and research on compet...

  • Service Desk Manager at Converge Global Concept Technologies Limited

    Posted: 21 Jun 2022 12:43:49 Position Purpose The Service Desk Manager will be primarily responsible for overseeing the day-to-day operations of service-desk to ensure clients receive the support they require. Essential Functions and Basic Duties Manage all customer related engagements and ensure that issues are resolved promptly: Oversee and drive prompt resolution of all incidents and problems. Act as escalation point for all customer requests and incidents. Interact closely with clients to better understand their pain points and profer solutions. Carry out customer satisfaction survey periodical...

  • Service Desk Manager at Converge Global Concept Technologies Limited

    Posted: 03 Jun 2022 11:06:08 Position Purpose The Service Desk Manager will be primarily responsible for overseeing the day-to-day operations of service-desk to ensure clients receive the support they require. Essential Functions and Basic Functions Manage all customer related engagements and ensure that issues are resolved promptly: Oversee and drive prompt resolution of all incidents and problems. Act as escalation point for all customer requests and incidents. Interact closely with clients to better understand their pain points and profer solutions. Carry out customer satisfaction survey...

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